Refund policy
1.1. Under the Distance Selling Act, the consumer has the right to cancel the purchase, without penalty and without giving a reason. However, perishable food items and/or consumables with limited shelf life are excluded from this right of withdrawal and are therefore not eligible for return or refund.
1.2. Refunds are only provided for defective, damaged, or unfit-for-purpose products. The product must be in its original condition and packaging, with a receipt or proof of purchase, and photo evidence of the item as received. Returns must be made in the original packaging and unopened, as the item left the warehouse. Items purchased during sale periods cannot be returned.
1.2. Refunds are only provided for defective, damaged, or unfit-for-purpose products. The product must be in its original condition and packaging, with a receipt or proof of purchase, and photo evidence of the item as received. Returns must be made in the original packaging and unopened, as the item left the warehouse. Items purchased during sale periods cannot be returned.
- Stock Items (Items bought directly from the shop inventory):
Returns and refunds are only possible for products that are in their original, unopened, and sealed packaging. Please ensure the product is in the same condition as when you received it. - Custom Candy (Items made to order and especially for you):
For custom-made candy products, returns or refunds are not possible. As these products are specially made for you, they cannot be returned or refunded.