Shipping policy

Lead time:

  • Stock Items: 7 business days.
  • Custom Made Items (Including Custom Hard Candy, Custom Lollipops, PhotoLollies, etc.): 8 weeks.


Check the webshop for updates on current lead times.

1.1. Delivery will take place as long as stock is available. Orders are shipped Monday to Friday, excluding public holidays. Rocks & Rolls is not responsible for unforeseen delays. Products will be delivered within 14 days after the order date unless force majeure occurs.

1.2. Items are shipped according to the shipping cost overview per country and are at the customer’s risk to the delivery address provided. Delivery obligation is considered fulfilled once the products have been offered to the customer, unless proven otherwise. In case of home delivery, the carrier’s report, including refusal of acceptance, serves as full proof of the delivery offer.

1.3. Shipping costs are not included in the listed prices but Dutch VAT (9%) is included. Shipping costs will be calculated at checkout based on your location. Please make sure to enter a full and correct shipping address when placing your order. We cannot issue a refund or replacement for failed deliveries due to incomplete or inaccurate addresses.

1.4. You will receive an email with a tracking number once your order ships. If tracking shows that your order was delivered, we are not responsible for any lost or stolen packages.

1.5. International orders may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not included in the product price or shipping cost, and the buyer is responsible for paying them once the goods arrive in the destination country.

1.6. It is the buyer's responsibility to check the laws, regulations, and restrictions of their country regarding the purchase of our products. By placing an international order, the buyer agrees to comply with their country’s customs laws and regulations.

1.7. If a product is seized or destroyed by customs, or returned to Rocks & Rolls, we will not be responsible for the loss, product, or shipping refunds. If a product is returned and the buyer wishes to have a second delivery attempt, the buyer is responsible for covering the shipping costs for the reshipment.

Non-EU Customers (World)

Delivery Time For orders outside the EU, the average delivery time is 10–12 business days. Due to circumstances beyond our control (such as customs processing, local postal delays, or force majeure), delivery may take longer. We do not issue refunds for packages that are still in transit, even if the delivery time exceeds the average timeframe. Please wait until the maximum delivery time of 40 business days has passed before contacting us.

Customs & Duties Orders shipped outside the EU may be subject to import duties, customs taxes, and/or other charges imposed by the destination country. These costs are not included (tariffs are) in the product price or shipping costs and are entirely the responsibility of the buyer. By placing an order, you confirm that you are aware of the customs regulations in your country.

Tracking & Follow-up Once your order has been shipped, you will receive an email with a tracking number. It is your responsibility to:

  • regularly check your emails for updates from the carrier;
  • actively track your package using the tracking number provided.

Please contact us if your package has not arrived after the maximum delivery time of 40 business days or if tracking shows no movement.