Frequently Asked Questions
Below you will find the answers to our most frequently asked questions. Contact us if you want to know more!
Delivery time from stock: +/- 1.5 weeks and Custom delivery time: +/- 8 weeks
Below you will find the answers to our most frequently asked questions. Contact us if you want to know more!
Hard Candy is made from refined sugar, glucose (no HFCS!), and water. Natural flavors and (partially) natural colorings are also added.
Soft Candy also contains gelatin (NOT vegan, NOT halal).
Sugar-free Candy is made from 100% isomaltose.
Hard candy made from sugar:
384 kcal per 100 grams.
See further details in the nutritional information overview.
Our base ingredient is pure, refined sugar, sourced from locally grown sugar beets.
We also use natural glucose (from wheat), locally produced butter, honey, and Belgian Chocolate by Callebaut.
We do not recommend our "Hard Candy" for young children, as it is meant to be melted in the mouth.
But we don’t know your mother, and we also have soft candy in our range: marshmallows and gummies.
The size and weight of candies can vary. On average, we estimate about 1.5 to 2 grams per candy, which means there are approximately 500 to 600 candies in 1 kilogram.
"Hard Candy" and "Swirl lollipops" have a shelf life of at least 6 months when stored under proper conditions.
Always keep them DRY, AIRTIGHT, and COOL.
"Swirl lollipops" have the same shelf life as "Hard Candy": at least 6 months.
Other types of lollipops (“Glitter lollipops,” “Flower lollipops,” “Photo lollipops”) are best consumed within 4-6 weeks to prevent a dull coating.
Only our "Butter caramel with nuts" contains nuts, peanuts, and lactose.
Our Candy Lab (kitchen and infrastructure) is not adapted for kosher preparations.
With the exception of the soft candies (gelatin), all of them are Halal.
The delivery time is currently 8 weeks, but the actual delivery times can be checked on the website.
Yes, you can have candy made with colors and flavors of your choice!
We try to match the desired color as closely as possible.
Flavor and color are independent of each other and can be chosen freely.
Not always.
We build candy using basic shapes like circles, blocks, and triangles.
A design with complex shapes or intersecting lines may become distorted during the process.
That’s why a design might need to be adjusted or simplified to make it work well in candy.
For"Custom Candy" with a logo, it’s best to get in touch with us via the contact form.
We handcraft the letters inside each candy — we don’t use fonts, but we can vary between uppercase and lowercase, and mimic certain styles (for example, in a logo).
Check out our Special Mix to see what’s possible!
Personalized candy can be ordered starting from 3 kilograms.
The minimum order depends on the number of characters in the design or how detailed the image is — the minimum is either 3kg, 6kg, or 8kg.
For smaller quantities, you can choose from our in-stock candy, which can be personalized with a custom sticker.
Up to 15 characters, your text remains clearly legible. More characters may become hard to read.
If you’ve ordered “Custom Candy,” you can, by appointment, join a personal demonstration at our Chef’s Table to see exactly how your order is made.
Book your demo via “Contact”.
We use 50 g per treat as a guideline. It’s a generous amount, but may vary depending on your chosen packaging.
We’re here to make things easy for you!
We can deliver your candy in bulk packaging (by the kilo, vacuum sealed) – perfect if you don’t need everything at once. This way, you can package it yourself in any style you like.
Just make sure to use airtight containers!
Prefer ready-made? Choose our jars or pouches – we’ll handle the filling and can even add personalized stickers if needed.
All you have to do is unbox and share!
Customized candy can be ordered starting from 3 kilos.
The minimum order depends on the number of characters in the candy or the complexity of the design – this can be 3kg, 6kg, or 8kg.
For smaller quantities, you can choose from our in-stock candy selection, which can be personalized with a custom sticker.
Yes, we do! You can view our brochure by clicking here.
Candy that is in stock is usually shipped within 2 business days.
If not in stock, the delivery time can take up to 10 business days.
For urgent questions about the availability of a specific product, you can call us during opening hours at: +31 11 7852436
Craftsmanship takes time.
Candy that is sold out must be handmade again, and the production capacity of our artisanal workshop is limited.
! Production slots for "Custom Candy" are often booked months in advance, so make sure to order in time !
All orders are processed as quickly as possible.
A Track & Trace code will be sent by email as soon as your package is on its way.
For shipments to the Netherlands and Belgium, we cover the shipping cost on orders over €80.
Other shipping costs may vary depending on the delivery address or country, and the selected shipping method.
OUR (FIXED) CANDY SHIPPING RATES
NETHERLANDS + BELGIUM
E.U. COUNTRIES
REST OF THE WORLD
MERCHANDISE SHIPPING COSTS
All MERCHANDISE orders are processed by our partner.
They ALWAYS charge a fixed shipping cost, regardless of the order value.
Our store in Sluis is open on:
Monday, Tuesday, Thursday, Friday and Saturday: 10:00 AM – 6:00 PM
Sunday: 1:00 PM – 6:00 PM
Closed on Wednesdays / No production on Sundays.
Open on Dutch & Belgian public holidays (unless they fall on a Wednesday).
Closed on New Year’s Day (January 1st) and Christmas Day (December 25th).
For urgent questions or updates regarding an existing order:call us during opening hours!(Always keep your order number at hand.)
For non-urgent inquiries, additional info about orders, our range or possibilities: send us an email. (Response within 48 hours.)
Voor dringende vragen of aanvullingen over een reeds geplaatste bestelling: bel ons tijdens de openingsuren! (Hou steeds het ordernummer bij de hand.)
Voor niet-dringende vragen, extra info over bestellingen, het aanbod en de mogelijkheden: Stuur ons een e-mail. (Antwoord binnen de 48 uur.)
Yes, you can find our store (and production) in Sluis, the Netherlands.
Address: Plompe Toren 2, 4524 EJ Sluis.
⚠️ Attention! New address as of July 2025:
Kapellestraat 21, 4524 CW, Sluis.
From Knokke: 5 km / 3.1 mi
From Bruges: 20 km / 12.4 mi
From Ghent: 60 km / 37.3 mi
From Amsterdam: 200 km / 124.3 mi
We make candy throughout the day during our opening hours (10 AM - 6 PM), except on Wednesdays and Sundays.
Due to scheduling and other tasks, it’s possible that we’re not making candy at the exact moment you visit. But there’s always something to experience or see—feel free to come in!
Pulling sugar introduces countless tiny air bubbles into the sugar mixture. This makes it lighter in color (similar to bath foam) and changes its texture: the candy becomes airier and provides a different mouthfeel.
We strictly follow the prescribed hygiene and food safety regulations applicable to our business in this region. Wearing hairnets is not part of these requirements.
Read more in the dossier: “Food Safety in Hospitality, Craft, and Retail” and the associated HACCP regulations for the Netherlands.
At the moment, we are not offering any workshops.
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